We are often asked the same questions from customers relating to artwork, minimum order quantities and delivery times for example. So, we have decided to publish a few answers to the most frequently asked questions.

What format do I need to supply the artwork in?
We request that your artwork is supplied in EPS format. Encapsulated PostScript (EPS) is a standard file format for importing and exporting illustration files and can be generated by all drawing applications as well as most layout applications.

What is the minimum order?
This varies depending on the product but bear in mind that the more you buy, the better the unit price.

Can you store our goods until we need them?
If you bulk buy but would like to call off the stock as and when you need it, we will happily store and replenish your stock when required.

What item can be produced the quickest?
Pens! Promotional pens have become the universal choice for corporate gifting as well as brand promotion events and exhibitions. They are one of the most useful articles and are affordable to any company budget. We can brand and despatch a selection of pens within 24 hours!

Can I have a credit account?
Our normal payment procedure is via a proforma invoice but we do offer credit facilities for our regular customers. We also accept credit cards, cheques and BACS payments.

What is the delivery time?
Normal delivery of promotional items is 2-4 weeks. Of course, many items can be delivered much quicker to meet your requirements.

If there is a question which hadn't been answered in the above, by all means email me and I will happily answer it.